English 
Svenska Mend Care is designed to support healthcare professionals in creating clinical documentation in a secure, responsible, and controlled way. The clinician always remains in full control — reviewing, adjusting, and approving every note before it is sent to the medical record system.
Security, GDPR & patient data protection
Mend Care is developed to meet GDPR requirements and relevant patient data protection regulations. Before the service is used, a Data Processing Agreement is signed to define how data is handled, protected, and processed. We can also provide supporting documentation for risk assessments and impact assessments when required.
AI models aren’t trained on personal data
When AI models are trained on data, there’s a potential risk of training data being exposed during model usage. To protect your privacy, Mend Care does not train any AI models using personal data.
No link to the patient
Mend Care operates separately from the medical record system, meaning no direct link exists to any specific patient. No personal identifiers, such as names or identification numbers, are recorded in Mend Care notes. However, we treat all data as personal information and apply the highest security standards to protect it.
All patient data in Sweden
All patient data is processed and stored in Sweden, specifically at Microsoft Azure’s data center. Mend Care has established enterprise agreements with Microsoft to ensure full compliance with regulations and uphold the highest security standards.
Regular Security Testing
To maintain the highest security standards, Mend Care performs regular penetration testing. We work with external security firms to assess our system by attempting to breach it. All tests have consistently confirmed that our system remains secure.
